Last mile delivery options are quickly becoming an integral part of many large companies and corporations. Because customers are more demanding and knowledgeable than ever. They want their items delivered in record time and in mint condition, which doesn't seem like they're asking for much but up until recently, consumers perceived the wait as commonplace for delivery companies or services. To us, Last Mile Delivery is an integral part of the supply chain. It’s where the product makes its way to the customer.
In the past, the last mile has been a blackout period of sorts for the consumer, where they lose track of their item and tracking software provides the dreaded and extremely vague "Package is on its way to your location" which might mean an hour, or they could be waiting a few days.
You wouldn’t cut corners on manufacturing or packaging, so why cut corners on your delivery strategy? The additional attention you use to create a timely and painless delivery experience for your customers can go a long way in showcasing your commitment to customers and appreciation for their business. Furthermore, being as the last mile is also the last point of contact with the customer. It's crucial this step is executed with precision and care.
Last mile delivery is defined as the movement of goods from a transportation hub to the final delivery destination. The final delivery destination is typically a personal residence. The focus of last mile logistics is to deliver items to the end user as fast as possible.